About Cole Hersee by ECCO Safety Group
For over a century, Cole Hersee has been a global leader in the design and manufacture of dependable, heavy-duty electrical products for the commercial vehicle industry.
Now a prominent brand within the Littelfuse portfolio, Cole Hersee continues its legacy of engineering excellence, specialising in robust switches, connectors, and power management solutions built to survive the harshest conditions.
In Australia and New Zealand, Cole Hersee is proudly and exclusively distributed by ECCO Safety Group (ESG) Australia. For over 20 years, we have served as the local bridge between world-class manufacturing and the rugged demands of the Australasian market.
From outfitting mining fleets to securing heavy-duty transport and marine vessels, we ensure that genuine Cole Hersee quality is backed by local expertise and a dedicated regional supply chain.
Warranty Against Defects
At Cole Hersee, we stand behind the reliability of our heavy-duty components. As ECCO Safety Group Australia is the exclusive wholesale distributor for the region, please note that we do not sell directly to the public.
Mandatory Statutory Statement
For Australian Customers: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For New Zealand Customers: Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993. These guarantees apply to all goods supplied in trade to a consumer, ensuring products are of acceptable quality, fit for purpose, and match their description.
How to Make a Claim
If you believe a product is defective, please follow the procedure below:
- Point of Purchase: All warranty claims must be initiated through the original point of purchase, being the authorised distributor or wholesaler from whom the product was bought.
- Assessment: The retailer will work with ECCO Safety Group Australia to assess the claim. You will need to provide proof of purchase and a description of the fault.
- Expenses: Generally, the cost of returning the product to the point of purchase is the responsibility of the claimant. However, if the product is found to have a warrantable defect, you may be entitled to recover reasonable postage or delivery costs.
Contact Details
ECCO Safety Group Australia Pty Ltd
439 Boundary Road
Truganina, VIC 3029
Australia
Phone: 1800 815 000
Email: contact@eccosafety.com
